Overview
ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL framework enables IT administrators to be business service partners, rather than just back-end support. ITIL guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction.
ITIL started in the 1980s, when data centers decentralized and adopted more geographically diverse architectures. This practice caused process and deployment discrepancies and brought inconsistent or suboptimal IT service performance into organizations.
